On-Hold Message

Inform Your Members While They’re Waiting
If your credit union uses on-hold message to communicate with members, here’s a script with CO-OP Shared Branch messages to add to the mix.

Choose one or more messages to include in your on-hold messages.

When you can’t get to a [Credit Union Name] branch, call our new phone locator service to find a CO-OP Shared Branch near you. Find branches nearest to you when you call 1-888-748-3266 and search the directory by zip code or street to receive the address, phone number, operating hours, and even driving directions.

Need to access your accounts – even when you can’t get to a branch? Just look for a CO-OP Shared Branch. Since you belong to [Credit Union Name], you can access your [Credit Union Name] accounts by visiting a CO-OP Shared Branch. There are over 5,000 locations nationwide. Find one today by visiting www.co-opcreditunions.org or calling 888-748-3266.

Is “on-the-go” a good way to describe your lifestyle? Whether you’re across town, across the state or across the country, sometimes you need convenient access to your credit union accounts. One of the benefits of being a [Credit Union Name] member is you can access your accounts at any CO-OP Shared Branch. To find a CO-OP Shared Branch near you, visit www.co-opcreditunions.org or calling 888-748-3266.

Does your daily routine sometimes take you across town – away from a credit union branch right when you need it? Just visit the nearest CO-OP Shared Branch…at a CO-OP Shared Branch you can access your accounts just as if you’re at one of our branches. To find a CO-OP Shared Branch that’s convenient for you, go online to www.co-opcreditunions.org or calling 1-888-748-3266.

Going on vacation this year? Then make sure to bring a map – and directions to a CO-OP Shared Branch. At CO-OP Shared Branches, you can access your [Credit Union Name] accounts, just as if you’re at a [Credit Union Name] branch. You can make deposits, withdraw cash, even apply for loans. Find a complete list of CO-OP Shared Branches, including those maps, by visiting www.co-opcreditunions.org or calling 888-748-3266.